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Question categories

Callbacks

Callback types

Callback type	API Field Integration	Initiated actions
`new`	New booking callbacks	Booking from the schedule, landing page, widget
`cancelled`	Booking cancellation callbacks	“Cancel” a meeting by an expert, client or owner/admin
`woker_removed`	Renewal callbacks	“Remove expert”
`worker_assigned`	Renewal callbacks	“Add expert”
`reschedule`	Booking reschedule callbacks	“Reschedule” a scheduled or cancelled meeting
`report`	Renewal callbacks	“Create report”
`custom_fields_or_note_changed`	Renewal callbacks	“Edit”
`in_work`	Renewal callbacks	“Accept to work”

Callback format

Callback is a JSON, which contains inside information about callback type (callback_type) and booking with which the monitored action was performed.

Fields describing the booking:

`id`	unique internal meeting ID
`booking`	`JSON` with basic information about the meeting
`cancel_url`	link to cancel the meeting on behalf of the company owner
`cancel_url_client`	link to cancel the meeting on behalf of the client
`created_at`	meeting creation time
`custom_fields_values`	`JSON` with custom field values in the format: `{` `"field identifier": "meaning",` `...` `}`
`first_booking_at`	time when the customer first used the service
`lesson`	`JSON` with basic information about the service
`note`	company’s comment
`old_booking_cancel_reason`	reason for rescheduling the previous booking (during the reschedule, it is cancelled, when cancelling, the reason is indicated, which is entered in this field, and then a new booking is created)
`old_id`	identifier of the previous booking (after the reschedule, a new one is issued, and the old one is indicated here)
`report`	`JSON` with information about the meeting summary, in case the expert created a report
`reschedule_url`	link to reschedule the meeting on behalf of the company owner
`reschedule_url_client`	link to reschedule a meeting on behalf of a client
`team`	`JSON` with basic information about the company
`updated_at`	?time of last service update
`utm_params`
`worker`	`JSON` with basic information about the appointed expert
`zoom_join_url`	a link to the Zoom meeting if Zoom is specified as the venue

Booking Fields:

`by_teacher`	meeting booked by an expert from the schedule (`true`) or by client from landing/widget (`false`)
`client`	`JSON` with basic information about the client
`client_timezone`	client’s time zone
`comment`	client’s comment which was left during the booking, if not - `null`
`start_time`	meeting start time
`session_state`	meeting with expert processing status: `scheduled` (meeting was just created), `in_work` (meeting was accepted to work), `finished` (expert created meeting report), `cancelled` (meeting was cancelled)
`end_time`	meeting end time (`start_time` + service duration)
`state`	meeting status: `new` (created) or `cancelled` (cancelled)

Fields describing users (`client`, `worker`, `cancelled_by`):

`id`	unique internal user identifier (acting as a client/employee/owner/expert)
`avatar_url`	link to user’s avatar
`domain`	user’s domain name on cabinet.fm
`email`	user’s name
`name`	user’s name and surname
`phone`	user’s phone number

Fields describing the service (`lesson`):

`id`	unique internal service identifier
`description`	service description
`price`	service price
`title`	service title

Fields describing the outcome of the meeting (`report`):

`comment`	employee report text
`state`	outcome of the meeting selected by the employee: `success` (the meeting took place) or `cancelled` (the meeting didn’t take place)

Fields describing the company(`team`):

`id`	unique internal company identifier
`name`	company’s name

Additional fields

Callback `cancelled`

`booking.cancel_reason`	reason for meeting cancellation, if specified
`cancelled_by`	`JSON` with basic information about the cancellation initiator

Callback `reschedule`

This callback sends JSON with 3 fields:

`callback_type`	callback type
`new`	`JSON` with information about new booking
`old`	`JSON` with information about past booking

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